Terms of Service

Unifier Terms of Service

Version: Draft 0.1
Effective Date: Pending publication
Jurisdiction: Canada / Province of Quebec where applicable

1. Overview

These Terms of Service (“Terms”) govern access to and use of the Unifier platform, including related websites, software, applications, APIs, monitoring tools, communication services, and operational workflows (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms.

If you are using the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. Services

Unifier provides operational and monitoring tools for digital signage, connected systems, asset management, service workflows, reporting, automation, communications, and related operational functions.

Features may include:

• device and connectivity monitoring

• screenshot capture and retention

• alerting and notifications

• dispatch and ticket management

• AI-assisted analysis and workflows

• remote operational tooling

• media publishing and CMS orchestration

• integrations with third-party services and platforms

Features may change over time.

3. Accounts and Access

You are responsible for:

• maintaining the confidentiality of your credentials

• restricting unauthorized access to your account

• ensuring account information remains accurate

• all activity performed under your account

You must promptly notify Unifier of suspected unauthorized access or security incidents.

Unifier may suspend or restrict access where necessary to:

• protect platform security

• investigate misuse

• comply with legal obligations

• prevent operational harm

4. Acceptable Use

You agree not to:

• use the Services unlawfully

• interfere with platform operation or security

• attempt unauthorized access to systems or data

• upload malicious software or harmful content

• use monitoring or screenshot features without appropriate authorization or notice

• use the Services to infringe privacy, intellectual property, or applicable law

• misuse AI or automation features for harmful, deceptive, or abusive purposes

Organizations using employee or public-facing monitoring features are responsible for ensuring they have all required notices, authorizations, and legal rights.

5. Customer Data

You retain ownership of data you upload or submit to the Services (“Customer Data”).

You grant Unifier a limited right to host, process, transmit, store, and analyze Customer Data solely for:

• providing the Services

• security and fraud prevention

• platform maintenance

• operational troubleshooting

• service improvement

• legal compliance

Customer Data may include:

• operational telemetry

• screenshots

• uploaded documents

• ticket data

• dispatch records

• communications

• inventory records

• AI-generated summaries or outputs

You are responsible for ensuring Customer Data is lawfully collected and shared.

6. Privacy

Use of the Services is also governed by the Privacy Policy.

Organizations using the Services are responsible for:

• obtaining required consents

• complying with privacy legislation

• managing internal employee/customer notices

• configuring retention settings appropriately

7. AI-Assisted Features

Certain features may use artificial intelligence or machine learning systems.

AI-generated outputs:

• may be inaccurate or incomplete

• should be reviewed before operational reliance

• do not constitute professional advice

• may involve processing through third-party AI providers

Customers remain responsible for operational decisions and actions taken based on AI-generated content.

8. Third-Party Services

The Services may integrate with third-party providers, including cloud platforms, email services, monitoring systems, mapping providers, or AI providers.

Availability and functionality of integrations may depend on third-party systems outside Unifier’s control.

Unifier is not responsible for interruptions caused by third-party providers.

9. Availability and Support

Unifier will use commercially reasonable efforts to maintain service availability but does not guarantee uninterrupted or error-free operation.

Maintenance, upgrades, incidents, connectivity failures, third-party outages, or force majeure events may affect availability.

10. Security

Unifier implements administrative, technical, and organizational safeguards intended to protect platform data and infrastructure.

However, no platform or transmission method can be guaranteed fully secure.

Customers are responsible for:

• securing their environments

• controlling user access

• maintaining endpoint/device security

• managing local operational risks

11. Suspension and Termination

Unifier may suspend or terminate access where:

• these Terms are violated

• unlawful activity is suspected

• payment obligations are not met

• platform security or stability is at risk

Customers may discontinue use of the Services at any time.

Certain obligations survive termination, including:

• confidentiality

• payment obligations

• liability limitations

• legal compliance obligations

12. Intellectual Property

Unifier and its licensors retain all rights, title, and interest in:

• the platform

• software

• interfaces

• documentation

• branding

• platform improvements

No ownership rights are transferred except as expressly stated.

13. Disclaimer

The Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, Unifier disclaims warranties including:

• merchantability

• fitness for a particular purpose

• non-infringement

• uninterrupted availability

Operational monitoring and alerts may not detect all failures, outages, or conditions.

14. Limitation of Liability

To the maximum extent permitted by law, Unifier will not be liable for:

• indirect damages

• lost profits

• lost business

• operational downtime

• data loss

• reputational harm

• consequential damages

Total liability relating to the Services will not exceed the fees paid for the affected Services during the preceding 12 months.

Some jurisdictions may not allow certain limitations.

15. Governing Law

These Terms are governed by the laws of Canada and the Province of Quebec, excluding conflict-of-law principles where applicable.

The parties agree to submit disputes to the competent courts of Quebec unless otherwise required by applicable law.

16. Changes to These Terms

Unifier may update these Terms periodically.

Where changes materially affect rights or obligations, users may be required to review and re-accept updated Terms.

17. Contact

Questions regarding these Terms may be directed to the designated privacy or legal contact listed by Unifier.