Privacy Policy

1. Overview

This Privacy Policy explains how Unifier collects, uses, stores, discloses, and protects personal information in connection with the Services.

Unifier is designed for operational monitoring, service management, and digital signage workflows.

2. Information We Collect

Depending on configuration and usage, Unifier may collect:

• account information

• authentication and login data

• operational telemetry

• device identifiers

• screenshots and display previews

• ticket and dispatch records

• uploaded files and attachments

• communication metadata

• geolocation/check-in information

• audit logs

• AI-generated operational summaries

3. How Information Is Used

Information may be used to:

• provide and maintain the Services

• authenticate users

• monitor systems and operational health

• generate alerts and reports

• support dispatch/service workflows

• improve security and reliability

• provide AI-assisted features

• comply with legal obligations

4. AI Processing

Certain features may process operational data using third-party AI providers.

AI processing may include:

• summarization

• workflow assistance

• operational analysis

• draft generation

• anomaly interpretation

Customers remain responsible for reviewing AI-generated outputs.

5. Retention

Retention periods may vary depending on:

• customer configuration

• legal obligations

• operational requirements

• platform defaults

Examples may include:

• screenshot retention

• audit log retention

• dispatch GPS retention

• uploaded document retention

6. Sharing and Service Providers

Unifier may use third-party service providers for:

• hosting

• cloud storage

• email delivery

• analytics

• AI processing

• monitoring and diagnostics

Information may be processed in Canada or other jurisdictions where service providers operate.

7. Customer Responsibilities

Organizations using the Services are responsible for:

• obtaining required consents

• providing notices to employees or users

• configuring monitoring appropriately

• complying with applicable privacy laws

8. Security

Unifier uses reasonable safeguards intended to protect information against unauthorized access, disclosure, or misuse.

No system can guarantee absolute security.

9. Access and Requests

Individuals may have rights under applicable privacy laws, including rights relating to:

• access

• correction

• deletion

• withdrawal of consent

Requests may be directed to the designated privacy contact.

10. Changes

This Privacy Policy may be updated periodically.

Material changes may require renewed acknowledgement or acceptance.